Table of Contents Scope of Application Conclusion of the Contract Right to Cancel Prices and Payment Conditions Shipment and Delivery Conditions Reservation of Proprietary Rights Warranty Special Conditions for Repair Services Special Conditions for the Processing of Goods According to Client's Specification Redemption of Campaign Vouchers Redemption of Gift Vouchers Applicable Law Alternative dispute resolution 1) Scope of Application 1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of the company SilentModding (hereinafter referred to as "Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client”) and the Seller relating to all goods and/or services presented in the Seller's online shop. The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated. 1.2 Regarding the purchase of vouchers, these GTC shall apply accordingly, unless expressly agreed otherwise. 1.3 For contracts regarding the delivery of vouchers, these GTC shall apply accordingly, unless expressly agreed otherwise. 1.4 A consumer pursuant to these GTC is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. 1.5 A trader pursuant to these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity. 2) Conclusion of the Contract 2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client. 2.2 The Client may submit the offer via the online order form integrated into the Seller's online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the shopping cart. The Client may also submit his offer to the Seller by e-mail. 2.3 The Seller may accept the Client’s offer within five days, - by transferring a written order confirmation or an order confirmation in written form (fax or e-mail); insofar receipt of order confirmation by the Client is decisive, or - by delivering ordered goods to the Client; insofar receipt of goods by the Client is decisive, or - by requesting the Client to pay after he placed his order. Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent. 2.4 If a payment method offered by PayPal is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full?locale.x=en_DE or, if the Client does not have a PayPal account, subject to the Terms for payments without a PayPal account, available at https://www.paypal.com/de/legalhub/paypal/privacywax-full?locale.x=en_DE. If the Client pays by means of a method of payment offered by PayPal which can be selected in the online order process, the Seller hereby declares the acceptance of the Client's offer at the time when the Client clicks on the button concluding the order process. 2.5 When submitting an offer via the Seller's online order form, the text of the contract is stored by the Seller after the contract has been concluded and transmitted to the Client in text form (e.g. e-mail, fax or letter) after the order has been sent. The Seller shall not make the contract text accessible beyond this. If the Client has set up a user account in the Seller's online shop prior to sending his order, the order data shall be stored on the Seller's website and can be accessed by the Client free of charge via his password-protected user account by specifying the corresponding login data. 2.6 Prior to submitting a binding order via the Seller’s online order form, the Client may recognize input errors by reading attentively the information displayed on the screen. The enlargement function of the browser to enlarge the display on the screen may be an effective method for better recognizing input errors. The Client can correct all the data entered via the usual keyboard and mouse function during the electronic ordering process, until he clicks the button finalizing the ordering process. 2.7 The German and the English language are exclusively available for the conclusion of the contract. 2.8 Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client’s responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. 3) Right to Cancel 3.1 Consumers are entitled to the right to cancel. 3.2 Detailed information about the right to cancel are provided in the Seller’s instruction on cancellation. 4) Prices and Payment Conditions 4.1 Unless otherwise stated in the Seller’s product description, prices indicated are total prices including the statutory sales tax. Delivery costs, where appropriate, will be indicated separately in the respective product description 4.2 Payment can be made using one of the methods mentioned in the Seller’s online shop . 4.3 If prepayment by bank transfer has been agreed upon, payment is due immediately after conclusion of the contract, unless the parties have arranged a later maturity date 4.4 If the "Instant Transfer" payment method is selected, payment processing will be carried out by Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden (hereinafter "Klarna"). To pay the invoice amount via "Instant Transfer", the customer must have an online banking account activated for participation in "Instant Transfer," verify their identity during the payment process, and confirm the payment order. Klarna will process the payment transaction immediately thereafter, and debit the customer's bank account. Further information on the "Instant Transfer" payment method can be found online at https://www.klarna.com/sofort/ 4.5 If a payment method offered via the payment service "mollie" is selected, the payment transaction is processed via the payment service provider Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, The Netherlands (hereinafter referred to as "mollie"). For the processing of payments, mollie may make use of other payment services, for which special payment conditions may apply, which the Client will be informed about separately if necessary. Further information about "mollie" is available on the Internet at https://www.mollie.com/en/privacy 4.6 If a payment method offered via the payment service "Klarna" is selected, the payment will be processed via Klarna Bank AB (https://www.klarna.com/international/, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). Further information and Klarna's terms and conditions can be found here: https://www.silentmodding.com/en/payment-and-shipping 4.7 If the payment method “purchase on account” via Klarna is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price is to be paid within 30 (thirty) days from receipt of the invoice without deduction to Klarna AB, Sveavägen 46,11134 Stockholm, Schweden (www.klarna.de), unless otherwise agreed. The payment method “purchase on account” requires a successful credit check by Klarna AB. If the Client is permitted to use the payment method “purchase on account” after his creditworthiness has been verified, payment shall be processed in cooperation with Klarna AB, to which the Seller assigns his claim for payment. In this case, the Client can only pay to Klarna AB with debt-discharging effect. The Seller shall remain responsible for general customer inquiries, e. g. regarding the goods, delivery time, dispatch, returns, complaints, cancellation declarations and dispatches or credit notes, even when the payment method “purchase on account” via Klarna is selected. The Seller reserves the right to offer the payment method “purchase on account” only up to a certain order volume and to refuse this payment method if the specified order volume is exceeded. In this case, the Seller will inform the Client in his payment information displayed in the online shop of a corresponding payment restriction. 5) Shipment and Delivery Conditions 5.1 If the Seller offers to ship the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address specified by the Client unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller's order processing shall be decisive. 5.2 If delivery of the goods fails for reasons attributable to the Client, the Client shall bear the reasonable costs incurred by the Seller as a result. This does not apply to the costs of the initial shipment if the Client effectively exercises their right of withdrawal. Regarding return shipping costs, the provisions set out in the Seller's instructions on the right of withdrawal shall apply if the Client effectively exercises that right. 5.3 If the Client acts as a trader, the risk of accidental loss or deterioration of the sold goods passes to the Client as soon as the Seller has handed the goods over to the freight forwarder, carrier, or other person or entity designated to carry out the shipment. If the Client acts as a consumer, the risk of accidental loss or deterioration of the sold goods generally passes to the Client only upon delivery of the goods to the Client or to a person authorized to receive them. By way of exception to this, even in the case of consumers, the risk of accidental loss or deterioration of the sold goods passes to the Client as soon as the Seller has handed the goods over to the freight forwarder, carrier, or other person or entity designated to carry out the shipment, provided that the Client commissioned said freight forwarder, carrier, or other person or entity to perform the shipment and the Seller had not previously named that person or entity to the Client. 5.4 Personal collection is not possible for logistical reasons. 5.5 Vouchers will be provided to the Client as follows: by download by e-mail 6) Reservation of Proprietary Rights If the Seller provides advance deliveries, he retains title of ownership to the delivered goods, until the purchase price owed has been paid in full. 7) Warranty 7.1 Unless otherwise stipulated , the provisions of the statutory liability for defects shall apply. Deviating therefrom, the following shall apply to contracts for the delivery of goods: 7.2 If the Client acts as trader the Seller may choose the type of subsequent performance, for new goods, the limitation period for claims for defects shall be one year from delivery of the goods, for used goods, the rights and claims for defects are excluded, the limitation period shall not recommence if a replacement delivery is made within the scope of liability for defects. 7.3 The above-mentioned limitations of liability and shortening of the period of limitation do not apply to claims for damages and reimbursement of expenses of the Client, if the Seller has fraudulently concealed the defect, for goods which have been used in accordance with their customary use for a building and which have caused its defectiveness, for any existing obligation of the Seller to provide updates for digital products with respect to contracts for the supply of goods with digital elements. 7.4 Furthermore, for traders, the statutory limitation periods for any statutory right of recourse that may exist shall remain unaffected. 7.5 If the Client acts as a consumer, the forwarding agent has to be immediately notified of any obvious transport damages and the Seller has to be informed accordingly. Should the Client fail to comply therewith, this shall not affect his statutory or contractual claims for defects. 8) Special Conditions for Repair Services If the Seller is responsible for the repair of a Client's item under the terms of the contract, the following shall apply: 8.1 Repair services shall be provided at the Seller's place of business. 8.2 The Seller shall render his services at his discretion either himself or by qualified personnel selected by him. The Seller may also make use of the services of third parties (subcontractors) who act on his behalf. Unless otherwise stated in the Seller's service description, the Client has no right to select a specific person to perform the desired service. 8.3 The Client must provide the Seller with all information necessary for the repair of the item unless its procurement does fall within the Seller's scope of duties according to the content of the contract. In particular, the Client must provide the Seller with a comprehensive description of the defect and inform him of all circumstances which may be the cause of the defect found. 8.4 Unless otherwise agreed, the Client must send the item to be repaired to the Seller's place of business at his own expense and risk. The Seller recommends the Client to conclude a transport insurance for this purpose. Furthermore, the Seller recommends the Client to send the goods in suitable transport packaging in order to reduce the risk of transport damage and to conceal the content of the packaging. The Seller will immediately inform the Client of obvious transport damage so that the Client can assert any rights he may have against the transport company. 8.5 The return of the goods shall be at the Client's expense. The risk of accidental loss and accidental deterioration of the item passes to the Client when the item is handed over to a suitable transport person at the Seller's place of business. At the Client's request, the Seller will conclude a transport insurance for the goods. 8.6 The aforementioned regulations do not limit the Client's statutory rights in the event of the purchase of goods from the Seller. 8.7 The Seller shall be liable for defects in the repair service provided in accordance with the provisions regarding statutory liability for defects. 9) Special Conditions for the Processing of Goods According to Client's Specification 9.1 If, according to the terms of the contract, the Seller owes the delivery of the goods as well as the processing of the goods according to certain specifications of the Client, the Client shall make available to the operator all contents required for processing such as texts, images or graphics in the file formats, formatting, image and file sizes specified by the operator and shall grant the operator the necessary rights of use. The Client is solely responsible for the procurement and acquisition of rights for such content. The Client declares and assumes responsibility that he has the right to use the content provided to the Seller. In particular, he shall ensure that no third-party rights are infringed thereby, in particular copyrights, trademark rights and personal rights. 9.2 The Client shall indemnify the Seller from claims of third parties asserted against the Seller in connection with a violation of their rights by the Seller’s contractual use of the Client’s content. The Client shall also bear the reasonable costs required for the necessary legal defense, including all court and lawyer's fees according to the statutory rate. This shall not apply if the Client is not responsible for the infringement. In the event of claims by third parties, the Client shall be obliged to provide the Seller promptly, truthfully, and completely with all information that is necessary for the verification of the claims asserted for a corresponding defense. 9.3 The Seller reserves the right to refuse processing orders, if the content provided by the Client for this purpose violates legal or official prohibitions or morality. This shall apply in particular to the provision of content that is anti-constitutional, racist, xenophobic, discriminatory, offensive, or youth-endangering, and/or if it glorifies violence. 10) Redemption of Campaign Vouchers 10.1 Vouchers which are issued by the Seller free of charge, for a specific period of validity in the context of promotional activities and which cannot be purchased by the Client (hereinafter referred to as "campaign vouchers”) can only be redeemed in the Seller’s online shop and only within the indicated time period. 10.2 Campaign vouchers can only be redeemed by consumers. 10.3 Individual products may be excluded from the voucher campaign, if such a restriction results from the conditions of the campaign voucher. 10.4 Campaign vouchers must be redeemed prior to the conclusion of the order procedure. Subsequent offsetting is not possible. 10.5 In case of an order, several campaign vouchers can be redeemed. 10.6 If the campaign voucher applies to a specific monetary value rather than a percentage discount, the value of the goods must be at least equal to the amount of the campaign voucher. The Seller will not refund remaining assets. 10.7 If the value of the campaign voucher is not enough for the order, the Client may choose one of the remaining payment methods offered by the Seller to pay the difference. 10.8 The campaign voucher credit will not be redeemed in cash and is not subject to any interest. 10.9 The campaign voucher will not be redeemed if the Client, in the context of his legal right to cancel, returns goods paid fully or partially by a campaign voucher. 10.10 Campaign vouchers are only intended for the use of the person named on it. Transferring the campaign voucher to a third party is not permitted. The Seller is entitled, but not obliged, to verify the voucher holder's actual entitlement to the claim. 11) Redemption of Gift Vouchers 11.1 Vouchers which can be purchased via the Seller’s online shop (hereinafter referred to as "gift vouchers") can only be redeemed in the Seller’s online shop, unless otherwise stipulated in the voucher. 11.2 Gift vouchers can only be redeemed prior to the conclusion of the order procedure. Subsequent offsetting is not possible. 11.3 Gift vouchers can only be used for the purchase of goods and not for the purchase of other gift vouchers. 11.4 If the value of the gift voucher is not enough for the order, the Client may choose one of the remaining payment methods offered by the Seller to pay the difference. 11.5 The gift voucher credit will not be redeemed in cash and is not subject to any interest. 11.6 The gift voucher is transferable. The Seller may render performance with discharging effect to the respective owner who redeems the gift voucher in the Seller’s online shop. This does not apply, if the Seller has knowledge or grossly negligent ignorance of the non-entitlement, legal incapacity or of the missing right of representation regarding the respective owner. 12) Applicable Law The law of the Republic of Austria shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For Consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the Consumer has his habitual residence. 13) Alternative dispute resolution The Seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.Version: 01.10.2026, 22:03:27
